Serendipity is een van de mooie werkzame resultaten van social collaboration. Het is het semi-toevallig informatie vinden en mensen ontmoeten die elkaar net op dit moment blijken te kunnen helpen en versterken:
"Serendipity is the process through which we discover unknown unknowns. Understanding it as an emergent property of social networks, instead of sheer luck, enables us to treat it as a viable strategy for organizing people and sharing ideas, rather than writing it off as magic. And that, in turn, has potentially huge ramifications for everything from how we work to how we learn to where we live by leading to a shift away from efficiency — doing the same thing over and over, only a little bit better — toward novelty and discovery"
Serendepity is geen toeval. Volgens dit TIME artikel kun je er prima voor ontwerpen:
- The first step takes place in our own minds: A mind that “thinks more systematically than simple cause-and-effect.” In other words, it’s a mind that’s open to the unexpected, to thinking in metaphors, to holding back and not jumping to conclusions, and to resist walls between domains and disciplines."
- "How can we do a better job of bringing people together than installing bigger cafeteria tables, adding another coffee machine, or locking all the bathrooms but one? A start would be to tear down the walls preventing colleagues in one department or company from bumping into peers from another."
- "The final piece is the network. Google has made its ambitions clear — as far as chairman Eric Schmidt is concerned, the future of search is a “serendipity engine” answering questions you never thought to ask. “It’ll just know this is something that you’re going to want to see,” explained artificial intelligence pioneer Ray Kurzweil"
And: MIT’s Ethan Zuckerman in his book, Rewire, he "sketches a set of recommendation and translation tools designed to nudge us out of our media comfort zones and “help us understand whose voices we’re hearing and whom we are ignoring."
Mooie toelichting die impliciet ook een belangrijke waarde van Winkwaves Harmonics als 'working out loud' samenwerkingsplatofrm illustreert.